Learning curve customer service is pretty rude

We got this last night and like everyone else has said, the treads come off almost instantly. I was excited that a previous review said these items have a lifetime guarantee and that if you called Learning Curve's 800 number they would replace it. So, I called them up and the girl who answered was very rude and told me that they couldn't do anything unless it's a manufacturing defect. She said I should take it back to the store I bought it from and get a new one. I told her I bought it from Costco and that they would only have the same kind (the previous reviewer had said they came out with a newer version of Terrence that solved the tread problem). I told her about the newer version and she said in her abrubt and rude manner that as a one time courtesy they could replace it. I looked on their web site and they say they only have a 90 day warranty for manufacturing defects (not normal use etc). Maybe they changed their policy, but I would think twice before purchasing this particular train.

problems with Terence resolved

Terence is my two year old son's favorite train from the the Thomas books. We bought him the wooden Terence from a local toy store, only to discover that his treads came off about thirty seconds after he came out of the box. This was a real pain - I put the treads away and let my son use Terence like a regular train, which he didn't mind too much but it was a bit upsetting to pay ten dollars for a toy and then have it be poor in quality.

Terrence the Tractor - great little guy

Terrence is probably not made for the track - since he is a tractor and is meant to be used in fields, or for plowing snow. That said, this little guy goes about everywhere in our house and we haven't had any trouble with the tire treads. If your child is prone to pick at such things like mine is, just to see if he can get them off, then I suggest maybe advising otherwise. My little one figured out how to get them off very quickly, but became aggravated that they were not on when he was "plowing the field." So, I put them back on and well, they haven't come off since.